Terms & Conditions

Website Terms and Conditions

Saltire Books Ltd

Last updated: 31-8-26

These terms and conditions (“Terms”) govern access to and use of the website www.saltirebooks.com (the “Website”) and the purchase of any products from it. Please read them carefully before placing an order. By using the Website or placing an order, you accept these Terms in full. If you do not agree with them, you should not use the Website.

1. Who We Are

1.1 Saltire Books Ltd (“Saltire Books”, “we”, “us”, “our”) is a company registered in Scotland under company number SC342228, with its registered office at 20 Main Street, Busby, Glasgow G76 8DU.

1.2 Our VAT registration number is GB932023758.

1.3 You can contact us by email at books@saltirebooks.com

2. Definitions

2.1 “Website” means www.saltirebooks.com and any successor site operated by us.

2.2 “Products” means the books and other items offered for sale on the Website.

2.3 “Order” means an order placed by you for Products through the Website.

2.4 “Contract” means the contract between you and us for the sale and purchase of Products, formed in accordance with clause 7.

2.5 “Consumer” means an individual acting for purposes wholly or mainly outside that individual’s trade, business, craft, or profession.

3. Use of the Website

3.1 You may use the Website only for lawful purposes and in accordance with these Terms.

3.2 You must not misuse the Website by knowingly introducing viruses, trojans, worms, or other material that is malicious or technologically harmful, or by attempting to gain unauthorised access to the Website, the server on which it is stored, or any server, computer, or database connected to it.

3.3 We do not guarantee that the Website will be secure, free from bugs or viruses, or available at all times. We may suspend, withdraw, or restrict availability of all or part of the Website for business or operational reasons without notice.

3.4 If you create an account on the Website, you are responsible for keeping your login details confidential and for all activity that takes place under your account.

4. Intellectual Property

4.1 All content on the Website, including text, book descriptions, images, graphics, logos, and the Saltire Books name and mark, is owned by us or our licensors and is protected by copyright, trade mark, and other intellectual property laws.

4.2 You may view, download, and print extracts of the Website for your own personal, non-commercial use. You must not otherwise reproduce, copy, distribute, or exploit any content from the Website without our prior written permission.

4.3 Nothing in these Terms transfers to you any intellectual property rights in our Products or their content, including any rights held by our authors or licensors.

5. Product Information

5.1 We take reasonable care to ensure that descriptions, prices, and images of Products on the Website are accurate. Cover artwork, binding, and packaging may vary slightly from what is shown on screen.

5.2 The content of our publications, including homeopathic, veterinary, and complementary health titles, is provided for information and reference purposes. It does not constitute medical or veterinary advice and is not a substitute for consultation with a qualified practitioner. Readers should seek appropriate professional advice before acting on any information contained in our Products.

6. Prices and Payment

6.1 Prices for Products are shown on the Website in pounds sterling and include VAT where applicable, unless stated otherwise.

6.2 Prices may change at any time, but changes will not affect an Order we have already confirmed in accordance with clause 7.

6.3 If we discover a pricing error in an Order you have placed, we will contact you to confirm whether you wish to proceed at the correct price or cancel the Order.

6.4 Payment must be made in full at the time of Order using one of the payment methods offered on the Website. Payments are processed by a third-party payment provider, and we do not store your full card details.

7. Orders and Formation of Contract

7.1 When you place an Order, we will send you an email acknowledgement. This acknowledgement does not constitute acceptance of your Order.

7.2 A Contract is formed between us only when we send you confirmation that the Products have been dispatched.

7.3 We may decline or cancel an Order at our discretion, for example where a Product is unavailable, we identify a pricing or description error, or we suspect fraudulent activity. If we cancel an Order after payment has been taken, we will refund you in full.

8. Delivery

8.1 We aim to deliver Products within the timescale stated on the Website at the time of Order. Delivery times are estimates and are not guaranteed.

8.2 Risk in the Products passes to you on delivery. Ownership passes to you once we have received payment in full.

8.3 If delivery is delayed by an event outside our reasonable control, we will contact you as soon as possible and take reasonable steps to minimise the delay.

9. Your Right to Cancel

9.1 If you are a Consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right does not apply to Products made to your specification or personalised for you.

9.2 Your right to cancel starts once you place your Order and ends 14 days from the day you (or someone you nominate) receive the Products. Where an Order comprises multiple items delivered separately, the 14 days runs from receipt of the last item.

9.3 To cancel, you must inform us clearly of your decision, by email to books@saltirebooks.com.

9.4 If you cancel, you must return the Products to us without undue delay, and in any event within 14 days of telling us you wish to cancel. You are responsible for the cost of return unless we delivered the Products in error or they are faulty.

9.5 We will refund the price you paid, including standard delivery charges, within 14 days of receiving the returned Products or evidence that you have sent them back, whichever is earlier. We may deduct an amount for any diminished value resulting from unnecessary handling by you.

9.6 Where we supply digital content, such as a downloadable e-book, and you agree to us beginning delivery before the end of the 14-day cancellation period, you acknowledge that you lose your right to cancel once download has begun.

10. Faulty or Damaged Products

10.1 As a Consumer, you have legal rights under the Consumer Rights Act 2015 in respect of Products that are faulty, damaged, or not as described. These rights are in addition to, and unaffected by, the cancellation right in clause 9.

10.2 If a Product is faulty, damaged in transit, or not as described, please contact us at books@saltirebooks.com as soon as reasonably possible. We will arrange a repair, replacement, or refund in accordance with your legal rights.

11. Trade and Business Customers

11.1 Where you purchase Products for the purposes of your trade, business, craft, or profession, clauses 9 and 10 do not apply, and the statutory consumer rights referred to in those clauses do not apply to you in the same way.

11.2 Trade terms, including any applicable trade pricing, minimum order quantities, and payment terms, are as agreed between us in writing from time to time.

12. Availability

12.1 All Products are subject to availability. If a Product becomes unavailable after we have accepted your Order, we will notify you and offer a refund or, where appropriate, a suitable alternative.

13. Our Liability

13.1 We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. We are not responsible for loss or damage that is not foreseeable ie in transit.

13.2 We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

13.3 Except as required by law, we are not liable for loss or damage arising from your use of, or reliance on, information contained in our Products or on the Website.

13.4 Nothing in these Terms affects your statutory rights as a Consumer.

14. Data Protection

14.1 We process personal data in accordance with our Privacy Policy, and in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.

15. Cookies

15.1 The Website uses cookies to support core functionality and, where you consent, for analytics. Details of the cookies we use and how to manage your preferences are set out in our Cookie Policy.

16. Links to Other Websites

16.1 The Website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party website, and including a link does not imply our endorsement of it.

17. Changes to These Terms

17.1 We may update these Terms from time to time to reflect changes in our practices or in relevant law. The version in force when you place an Order applies to that Order. We recommend checking these Terms each time you use the Website.

18. Complaints

18.1 If you have a complaint about a Product or your experience of the Website, please contact us at books@saltirebooks.com and we will do our best to resolve it promptly.

18.2 If we are unable to resolve a complaint to your satisfaction, Consumers may be entitled to refer the matter to an alternative dispute resolution provider, although we are not obliged to participate in such a scheme.

19. Governing Law and Jurisdiction

19.1 These Terms, and any Contract formed under them, are governed by the law of Scotland.

19.2 Any dispute arising out of or in connection with these Terms or any Contract is subject to the non-exclusive jurisdiction of the Scottish courts, save that if you are a Consumer resident elsewhere in the United Kingdom, you may also bring proceedings in the courts of the part of the United Kingdom in which you live.

20. Contact Us

Saltire Books Ltd, 20 Main Street, Busby, Glasgow G76 8DU

Email: books@saltirebooks.com